RETURN POLICY
When should I start the return process?
There’s a few days window to request a return or exchange once you receive your order. Upon processing an online order return, an e-credit will be generated, giving you the option to exchange for a new style or size. For store orders, call us, live chat with a store associate, or visit a store within a few days of the transaction
How do I exchange for different styles?
For online orders: If you’d like to exchange for a completely different style, you can use your e-credit, which is a voucher equaling the total amount of the item(s) you’re exchanging, to purchase any new item(s). Once you complete the online form, you’ll receive your e-credit. However, once your item reaches our warehouse, your e-credit will be void and we’ll refund your original form of payment. Please note that due to current supply chain issues, refunds may be delayed. You should expect to see refunds within several business days of receipt.
Can I return items from more than one order?
Yes, you can return items from more than one order in the same box. Please follow the instructions below: Put all items into one box, along with their corresponding packing invoices. If you no longer have your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your account.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
There’s a few days window to request a return or exchange once you receive your order. Upon processing an online order return, an e-credit will be generated, giving you the option to exchange for a new style or size. For store orders, call us, live chat with a store associate, or visit a store within a few days of the transaction
How do I exchange for different styles?
For online orders: If you’d like to exchange for a completely different style, you can use your e-credit, which is a voucher equaling the total amount of the item(s) you’re exchanging, to purchase any new item(s). Once you complete the online form, you’ll receive your e-credit. However, once your item reaches our warehouse, your e-credit will be void and we’ll refund your original form of payment. Please note that due to current supply chain issues, refunds may be delayed. You should expect to see refunds within several business days of receipt.
Can I return items from more than one order?
Yes, you can return items from more than one order in the same box. Please follow the instructions below: Put all items into one box, along with their corresponding packing invoices. If you no longer have your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your account.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.